Privacy Policy

This policy explains how we handle information collected through the website fluxpoint.in. It applies to the enquiry form, the partner form and general use of the site. By using the site, you agree to the practices described here.

Who we are

The website fluxpoint.in is operated by Foxfiber Retail LLP, India. For anything related to privacy or your data, write to [email protected].

What we collect

When you submit the enquiry form or the partner form, we collect the details you enter, such as your name, company, phone number, email address, city or location, property type, requirement, number of chargers and any message you add. We also collect basic technical data generated by your visit, such as your IP address and browser information, some of which is processed by our security and analytics providers as described below.

Why we use it

We use the information you submit to respond to your enquiry, understand the charging requirement at your site, and prepare a proposal where relevant. Where you have given consent, we may also use your contact details to follow up about that enquiry. We do not sell your data to anyone, and we do not add you to marketing lists without your consent.

Who we share it with

We share information with service providers who help us run the website and respond to enquiries, including hosting providers, email service providers and security providers such as Cloudflare. Where a proposal requires input on chargers or installation, we may share relevant details from your enquiry with equipment suppliers or installation partners solely to prepare that proposal. We may also share information with authorities where required by law.

Cookies and analytics

The site is served through Cloudflare, which processes IP addresses as part of delivering the site and sets strictly necessary security cookies. We use Cloudflare Web Analytics, which is cookieless and does not track individuals across other sites. Cloudflare Turnstile is used on our forms to prevent spam and automated submissions, and this also involves processing of technical data by Cloudflare.

How long we keep it

We keep the information you submit for as long as needed to respond to your enquiry and, if a project follows, for as long as that project is active. After that, we delete the information or anonymise it so it can no longer identify you.

Your rights

You have the right to ask what information we hold about you, to have it corrected if it is wrong, to have it erased, and to withdraw any consent you have given for us to use it. If you have a grievance about how your information has been handled, you can raise it with us under the Digital Personal Data Protection Act, 2023. To exercise any of these rights or raise a grievance, write to [email protected].

Children

This website is intended for businesses and property owners considering EV charging infrastructure. It is not directed at children, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or in the law. The updated version will be posted on this page with a revised date.

Contact

For any question about this policy or how your information is handled, write to [email protected].

Last updated: September 2026